Ingredients, directions and key warnings are shown on each product page in the Shop and on the product label. Read the label before use and do not exceed the recommended daily amount.
HELP & INFORMATION
Simple answers,
all in one place.
Product questions, UK delivery and returns — the details you need, together in one place.
01 — COMMON QUESTIONS
Good to know.
Product essentials, order help and clear next steps.
No. Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent disease, or replace a varied, balanced diet and healthy lifestyle.
Speak to a qualified healthcare professional before use if you are pregnant, breastfeeding, taking medication or have a medical condition. They can also advise on combining supplements.
We deliver within the UK only, with no minimum order. Dispatch takes 1–2 working days and delivery typically takes 1–3 working days after dispatch. See the delivery summary below for prices.
Contact us using the form below as soon as possible and choose Return or refund. We will do our best to stop your order before processing or dispatch, but cannot guarantee this. If it has already progressed, our returns policy and your statutory cancellation rights still apply.
Use the contact form below. For Delivery, Return or refund, or Damaged or incorrect item enquiries, include your order number. We aim to reply within 2 working days.
02 — UK DELIVERY
From us to your door.
No minimum order. Free UK delivery on orders over £30.
Simple delivery prices
1 pack £1.99
2–3 packs £2.99
Orders over £30 Free UK delivery
When to expect it
Dispatch within 1–2 working days. Delivery typically takes 1–3 working days after dispatch. Tracking details are provided where available.
A smooth arrival
You are responsible for providing the correct delivery address. Please check it before ordering. Delays outside our control can occasionally happen; contact us if your parcel is late so we can help.
UK delivery only. Working days exclude weekends and UK bank holidays. Delivery estimates do not affect your statutory rights.
03 — DELIVERY & RETURNS
If something isn’t right.
30-day unopened returns. The same policy applies to sale and discounted items.
Contact us about a return ↗Contact us first
Unopened items may be returned within 30 days of delivery. Contact us through the form before returning anything, so we can provide return instructions. We do not accept opened items or items with a broken seal unless faulty, damaged or incorrect, or where statutory rights require otherwise.
Sending your return
You pay return postage for a change of mind. Please use a tracked return service and keep proof of posting. The return remains your responsibility until we receive it, subject to your statutory rights. For faulty, damaged or incorrect items, we will arrange or cover reasonable return costs and offer a replacement or refund as appropriate.
Your refund
Refunds go to your original payment method, normally within 3–5 working days after receipt and checking. Your bank or payment provider may take longer to show the refund. We refund delivery costs where required by UK law, including standard outbound delivery for a qualifying cancellation of the whole order; any premium delivery upgrade need not be refunded.
Your cancellation rights
Our 30-day policy is in addition to your statutory rights. For eligible online purchases, you can notify us of cancellation within 14 days after delivery, then have a further 14 days to return the goods. Statutory cancellation refunds are made without undue delay and within 14 days of receiving the goods or evidence of return, whichever is earlier. Contacting us first does not make statutory cancellation dependent on our approval.
04 — CONTACT
How can we help?
Complete the form and we’ll aim to reply within 2 working days.
Food supplements are not medicines or a substitute for a varied, balanced diet and healthy lifestyle. This information is not medical advice.